Privacy Policy

We are absolutely serious with our efforts to protect the privacy and personal information of our users and visitors. This policy describes our general privacy practices regarding the collection, use, processing, disclosure, and protection of data when you visit our website, https://ignouquery.com/, and use our digital products and services.

This policy is strictly applicable to our online platforms and pertains solely to information voluntarily shared or automatically collected through our website.

By using and/or making submissions on our website, you agree that you have read, understand, and accept the terms contained in this Privacy Policy. If you do not agree with these terms, we kindly ask that you do not use our services.

Data We Collect

We may collect both personal and non-personal information to facilitate the effective operation of our Site and the delivery of our services.

1. Personal Information You Voluntarily Provide

When you register, subscribe, or contact us (for example, to ask about IGNOU courses, assignments, or exam updates), we may collect your name, email address, phone number, and other data you choose to provide. We always state the purpose of collecting this information at the point of collection.

2. Log Files and Analytical Data

We use log files to track activity on our site. These logs may include your IP address, browser type, Internet Service Provider (ISP), timestamps, referring/exit pages, and clickstream data. These are used for performance analysis, security, and improvements to the user experience on IGNOU Query.

3. Usage Metrics

We collect metrics such as page views, time spent on pages, and interaction patterns to enhance the site's content and navigation, specifically to help IGNOU students find relevant information more efficiently.

Our Use of Your Information

• To operate and maintain the IGNOU Query website
• To personalize and improve your experience (e.g., showing relevant IGNOU study resources)
• To understand how visitors use our site and which content is most helpful
• To develop new features, tools, or resources for IGNOU students
• To contact you for support, responses to queries, or (with consent) relevant updates
• To prevent fraud, spam, and ensure the security of our platform

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze trends, and administer the website.

1. Essential Cookies

Enable core website functionality such as session management, form submissions, and basic security measures.

2. Performance and Analytical Cookies

Used to gather statistics about site usage, such as which pages are most popular among IGNOU students. We use tools like Google Analytics for this purpose.

3. Targeting Cookies

These may be used to show relevant educational content or offers from trusted partners. We comply with Google's advertising requirements and do not use sensitive personal data for targeting.

Your Choices and Consent

You can manage cookie preferences through your browser settings. For visitors from regions requiring explicit consent (e.g., EU, UK), we request your permission before placing non-essential cookies. You can withdraw your consent at any time by clearing cookies or adjusting your browser settings.

Third-Party Disclosure of Data

We do not sell, trade, or otherwise transfer your personally identifiable information (PII) to outside parties unless we provide you with advance notice, except to trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., hosting providers, analytics services). These parties agree to keep this information confidential. We may also release information when required by law or to protect our rights.

No Sensitive Data for Ads

We do not use sensitive personal information (such as financial or health data) for targeted advertising purposes.

Data Security

We follow industry best practices for data protection, including secure server environments and encrypted connections where appropriate. However, no method of transmission over the Internet is 100% secure. We advise users to use strong, unique passwords and avoid sharing personal data on public forums or comment sections of our website.

Your Privacy Choices & Rights

Depending on your location (e.g., GDPR for Europe, CCPA for California), you may have the following rights regarding your personal data:

• Right to access – Request a copy of the personal data we hold about you.
• Right to rectification – Correct inaccurate or incomplete data.
• Right to erasure – Request deletion of your data (subject to legal obligations).
• Right to restrict or object – To certain data processing activities.
• Right to data portability – Receive your data in a structured, machine-readable format.
• Right to withdraw consent – At any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the information provided on our Contact page.

Children's Privacy

Our website is intended for general audiences and specifically for students of IGNOU who are typically 18 years or older. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such data, please contact us immediately, and we will take steps to delete it promptly.

Policy Revisions

We may update this privacy policy from time to time to reflect changes in our practices or for legal/regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

Last Updated: April 21, 2026